IT HELPDESK / IT SUPPORT

NEW JOB OPENING – KUWAIT
Position: IT HELPDESK / IT SUPPORT
Location: Kuwait City

IT HELPDESK / IT SUPPORT

Job Opening in Kuwait: IT Helpdesk / IT Support Officer

No Placement Fee | Free Listing via Kuwait Jobs Match

If you're someone who enjoys problem-solving, working with technology, and being the first line of support when systems go down, then this opportunity might be what you’ve been waiting for. A reputable company in Kuwait is currently hiring an IT Helpdesk / IT Support professional who will be responsible for supporting the daily technical operations of the organization. This includes everything from troubleshooting and installing software to setting up workstations and managing user accounts.

This is a free job listing published on Kuwait Jobs Match, where we share verified job openings directly from our LinkedIn connections to help applicants in Kuwait find quality work opportunities without any placement or application fees. All applications must be sent directly to the hiring company. For any questions or follow-ups, please use the contact details provided in this post.

Position Title: IT Helpdesk / IT Support

Location: Kuwait (Applicants must have valid Kuwait residency)
Industry: Information Technology / Support Services
Job Type: Full-time
Language Requirement: Arabic and English (spoken and written)

About the Role

The IT Helpdesk / IT Support role is central to ensuring a smooth and reliable technology experience for employees within the organization. This is a hands-on position that involves providing direct technical support to users, whether it's fixing a hardware issue, setting up a new workstation, or resolving email and network problems.

You will be part of a team that acts as the go-to resource for day-to-day IT needs. In addition to basic troubleshooting, you'll support user accounts, help with server settings, document IT processes, and participate in ongoing maintenance and update schedules.

If you're a fast learner who enjoys working in a dynamic environment, you’ll thrive in this role. The hiring company is seeking someone reliable, organized, and technically sound, with at least 2 to 4 years of relevant experience.

Key Responsibilities

As an IT Helpdesk / IT Support professional, you’ll be expected to handle a variety of technical tasks, including:

1. First-Line IT Support

• Respond to IT-related issues through multiple channels, including in-person, phone, and email
• Analyze and resolve basic hardware and software issues on time
• Provide support for both routine and unexpected technical problems

2. Troubleshooting and Issue Resolution

• Resolve technical problems related to desktops, laptops, printers, networking, and user accounts
• Escalate unresolved or complex problems to higher-level IT staff when necessary
• Follow up on open support tickets to ensure timely resolution

3. Installation and Configuration

• Install, configure, and update computer systems and software applications
• Set up new workstations, mobile devices, and related accessories for users
• Ensure that devices are configured according to company policies and security guidelines

4. User Account Management

• Handle password resets, user account creation, and access permission adjustments
• Coordinate with system administrators to manage group policies and access rights
• Maintain security protocols while supporting user requests

5. Documentation and Inventory

• Maintain accurate records of IT issues, solutions, and updates in the helpdesk ticketing system
• Track inventory of hardware, software licenses, and IT accessories
• Support the asset management process by tagging and logging new equipment

6. Systems Administration Assistance

• Assist in tasks related to Windows Server and system administration
• Support basic server monitoring and system maintenance under supervision
• Help implement regular backups and scheduled updates

7. Preventive Maintenance

• Perform periodic checks on IT equipment to prevent breakdowns
• Help run system diagnostics and implement preventive actions when needed
• Participate in regular maintenance activities to keep systems running smoothly

8. User Support and Training

• Provide basic training and instructions to users on IT tools, software, and systems
• Assist staff with best practices to improve productivity and reduce technical errors

Required Qualifications and Skills

The ideal candidate for this role should meet the following criteria:

Education:

• A Bachelor’s Degree in Information Technology, Computer Science, or any related field.

Experience:

• At least 2 to 4 years of hands-on experience in IT support, helpdesk services, or technical troubleshooting.

Technical Skills:

• Strong knowledge of Windows Operating Systems, Microsoft Office Suite, and networking basics
• Experience with printers, scanners, and peripheral devices
• Familiarity with IT support tools, ticketing systems, and helpdesk protocols

Soft Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving ability and the patience to walk users through solutions
• Capable of working under pressure and managing multiple support requests efficiently

Language Proficiency:

• Candidates must be fluent in Arabic and English, both spoken and written.

Residency:

• Applicants must have a valid Kuwait residency. This position is only open to candidates currently residing in Kuwait.

How to Apply

Interested applicants who meet the qualifications listed above are invited to send their updated CVs to the following email address:
Email: hrjobs@gulfengg.com

Important Note: Make sure to mention the position title (IT Helpdesk / IT Support) in the subject line of your email to help the hiring team properly categorize your application.

WARNING! SCAM ALERT!

Important Information – Read Before You Apply

This job listing is being shared directly from our LinkedIn network and published for free on Kuwait Jobs Match, a job-sharing platform dedicated to helping job seekers in Kuwait connect with real, verified opportunities.

We want to make it clear that there are no placement fees, service charges, or any kind of collection money required to apply for this role. Job seekers are advised to be cautious and never send money to anyone claiming to be a recruiter or agent.

All communications regarding the job opening should go directly to the company via the email provided above.

Frequently Asked Questions

 

Frequently Asked Questions (FAQs)

1. Do I need to be currently living in Kuwait to apply?

• Yes. Only candidates with valid Kuwait residency will be considered. Applicants from outside Kuwait will not be eligible.

2. Is this job listing free to apply for?

• Yes. There is no placement fee or application charge. It is a free job listing posted through Kuwait Jobs Match.

3. What level of experience is required?

• Candidates should have at least 2 to 4 years of experience in IT support or helpdesk roles.

4. Do I need to speak both Arabic and English?

• Yes. Proficiency in both Arabic and English (spoken and written) is required to effectively support users and communicate with the team.

5. Is this a full-time role?

• Yes. This is a full-time position with regular working hours and on-site support responsibilities.

6. Can I apply through WhatsApp or a phone call?

• No. All applications should be sent via email to hrjobs@gulfengg.com with the proper subject line.

7. Who should I contact for questions about the job?

• Please contact the company directly using the email address provided. Kuwait Jobs Match does not handle hiring or interviews.

Final Thoughts

For professionals with a background in IT support who are ready for their next challenge in Kuwait, this could be the right time to apply. Make sure your resume is up to date and highlights your technical strengths, language skills, and relevant experience.

We wish all applicants the best in their job search journey. Remember, Kuwait Jobs Match is here to connect you with real opportunities without any fees. Always verify job posts and stay informed.

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